We welcome applications in Dutch or English.
Due to our growing customer base, we are looking to extend our ReadID Support team with a Support Engineer. As a Support Engineer you support our customers in using our award winning ReadID technology in their services. The core of your role is maintaining a smooth day-2-day relation with our worldwide customers. You are the main contact for our customers for all kinds of questions, and you can involve others of the ReadID team when necessary, e.g. to answer specific compliance questions or for issues on API details, configuration and hosting. After you get acquainted with every ReadID specific feature, best practice and business rule a lot of such questions can be answered by you directly. Next to customer support, you are also involved in customer meeting, e.g. to evaluate SLA’s/performance or during occasional incidents. Since our customer base is worldwide, by default cooperation is remote (e.g. Teams) and language is English.
To improve effectiveness of our operations, you help in organizing and improving the ‘developer experience’, e.g. accessible documentation, technical material for security and keep processes up to date.
This role, and this company allows you to grow to other roles: up, down or to the side.
If you are interested in our Support Engineer position, please contact us.