Support Engineer

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Support Engineer

With our growing customer base, we are looking for a Support Engineer to strenghten our support team. 

Full-time · Enschede


We welcome applications in Dutch or English.

Due to our growing customer base, we are looking to extend our ReadID Support team with a Support Engineer. As a Support Engineer you support our customers in using our award winning ReadID technology in their services. The core of your role is maintaining a smooth day-2-day relation with our worldwide customers. You are the main contact for our customers for all kinds of questions, and you can involve others of the ReadID team when necessary, e.g. to answer specific compliance questions or for issues on API details, configuration and hosting. After you get acquainted with every ReadID specific feature, best practice and business rule a lot of such questions can be answered by you directly. Next to customer support, you are also involved in customer meeting, e.g. to evaluate SLA’s/performance or during occasional incidents. Since our customer base is worldwide, by default cooperation is remote (e.g. Teams) and language is English.

To improve effectiveness of our operations, you help in organizing and improving the ‘developer experience’, e.g. accessible documentation, technical material for security and keep processes up to date.

This role, and this company allows you to grow to other roles: up, down or to the side.

Your Job!

  • You make sure the customer gets what he is entitled to.
  • You are the linking pin between the ReadID team and the customer's dev-team, product owner or other.
  • You extract the actual customer's question. Determine the urgency and react accordingly.
  • Sometimes, you totally forget about lunch, when digging into interesting issues.
  • You work in an global context with customers worldwide, with highly skilled colleagues from various nationalities.
  • You take part in improving API documentation, tech guides, admin guides, FAQs, sample code and whitepapers, based on your experience with customers.

What do we expect?

  • A university (MSc) or applied university/college (HBO/BSc) degree, for example in Computer Science or Software Engineering.
  • You are not afraid of some REST API documentation, json-files or JWT, maybe even willing to make some bash or python script once in a while.
  • You have good communication skills and can carefully manage customer's expectations and talk to your dev-co-workers as well.
  • You always want to learn, you are open for feedback and trigger-happy in giving feedback.
  • You are fluent in English, and preferably speak Dutch as well.
  • For purposes of co-operating with the team, you come to our Enschede office at a regular basis, typically at least two days/week.

Apply

If you are interested in our Support Engineer position, please contact us.