Solution Engineer

With our growing customer base, we are looking for a Support Engineer to strenghten our support team.

Full-time · Netherlands

ReadID is the first and leading provider of NFC-technology for mobile identity verification. Companies worldwide use our software to verify identities remotely and reduce fraud. Customers include banks like ING, Rabobank, and ASB New Zealand, government agencies like UK Home Office and the Danish Digital Agency, and digital signature services like SK ID Solutions and Digidentity. Our software is widely recognised as leading in its field.

InnoValor is growing fast and is up for a new phase in its evolution, opening international development and sales hubs, and expanding all development teams. We are the winner of the FD Golden Gazelle (mid-sized companies) for the fastest growing company and is one of the 250 fastest growing scale-ups in the Netherlands. We are located in the Netherlands (Enschede), with offices opening this year in London and probably Barcelona. We currently are a group of about 50 people with 12 different nationalities, working in three development teams and an R&D team. Language in the company is English, therefore.

Are you the experienced director that will help us build outstanding development teams? Or maybe you are a team lead, ready for a next step? Give us a call to know more about our company and our growth plans and let’s discuss what your contribution could look like!

Your Job

You make sure the customer gets what he is entitled to
You are the linking pin between the ReadID team and the customer's dev-team, product owner or other
You extract the actual customer's question. Determine the urgency and react accordingly
Sometimes, you totally forget about lunch, when digging into interesting issues
You work in an global context with customers worldwide, with highly skilled colleagues from various nationalities
You take part in improving API documentation, tech guides, admin guides, FAQs, sample code and whitepapers, based on your experience with customers

What do we expect?

An university (MSc) or applied university/college (HBO/BSc) degree, for example in Computer Science or Software Engineering
You are not afraid of some REST API documentation, json-files or JWT, maybe even willing to make some bash or python script once in a while
You have good communication skills and can carefully manage customer's expectations and talk to your dev-co-workers as well
You always want to learn, you are open for feedback and trigger-happy in giving feedback
You are fluent in English, and preferably speak Dutch as well
For purposes of co-operating with the team, you come to our Enschede office at a regular basis, typically at least two days/week

What we offer?

We offer a challenging work environment where you can make a difference in reducing identity fraud. You will work in a team of over 50 highly qualified researchers, engineers, architects, and UX designers from 12 countries
You will lead and grow the developers in the different development teams on a personal and tactical level. Daily operations are guided by the product owners / team leads.
InnoValor offers a competitive salary with on top of that a result dependent variable compensation
InnoValor offers a pension fully funded by the employer and the opportunity to extend vacations
We find the work-life balance very important and offer the possibility to work flexible hours and to work from home. Part-time is possible with a minimum of 32 hours per week
Of course, we will provide you with a high-end laptop (Windows or Macbook) and a phone
We support relocation if needed, both financially as well as actively
InnoValor has a recognised sponsorship from the Dutch government, which makes it possible for candidates from outside the EU to obtain work visas

About InnoValor & ReadID

InnoValor is a fast-growing (fin)tech company that is conquering the world wide market with the award-winning and best-in-class SaaS identity verification solution ReadID

At InnoValor, founded in 2013, 50 employees are working closely together while the working language is English

ReadID is the world's first and leading NFC-based smartphone identity verification technology. We have renowned clients, such as banks (ING Bank, Rabobank, Aion, Volksbank), government organizations (police, UK Home Office) and trusted service providers (Itsme, Digidentity, SK)

ReadID enables our customers to read and verify passports, driving licenses and identity cards. The NFC chip of the identity document is read via the NFC on the smartphone (Android or iOS). Check www.readid.com for more information about ReadID, demo videos and the free demo app in App/Play Store

Our head office is located in Enschede (The Netherlands). InnoValor is ISO27001, ISO27701 andeIDAS High/QTSP certified

Apply

If you are interested in our Support Engineer position, please contact us.

Apply now