Customer Implementation Consultant

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Customer Implementation Consultant

Are you tech-savy and really want to help clients during the implementation of a unique innovative product?

Feel welcome to apply for this job!

Full-time / Part-time · United Kingdom

We are looking for a Customer Implementation Consultant to expand our business in the UK for our innovative mobile identity verification solution ReadID.

ReadID is the first and leading provider of NFC-technology for mobile identity verification. We have significant existing business and track record in the UK in government and in industries such as finance and trust services providers, with customers such as the UK Home Office, Thirdfort and TrustID. To expand our UK presence, we are in the process of opening a London office with local staff. Specifically, we are hiring a Sales Director and a Customer Implementation Consultant.

Your Job!

  • Help new customers and partner to use ReadID in the best way possible
  • Responsible for effective implementation of ReadID, including technical integration and supporting customers in defining UX processes and business rules
  • You’ll interact with a wide range of stakeholders from the customer, including architects, server and mobile developers, security, compliance and, of course, product owners. You’ll work with our internal experts on the different areas to provide the best answers
  • You represent ReadID at events
  • You contribute to the implementation documentation
  • You pro-actively involve ReadID product management in case of feature requests
  • You work with the Sales Director in the UK, with your Customer Implementation Consultants colleagues based in the Netherlands and with our Service Delivery department (which includes support)

What do we expect?

  • A relevant technical background such as computer science, software engineering or computer security

  • Experienced with both mobile (iOS, Android) and server/SaaS (REST)
  • Experience in government, banking or similar industries
  • Knowledge of identity verification technologies and solutions, including trust frameworks and related standards in the UK
  • Knowledge of biometrics (especially facial) is appreciated
  • You’ll visit our headquarter office in the Netherlands typically once a month for a few days (at the start this will be more frequent to get you up to speed)

Why work at ReadID

We offer a challenging work environment where you can make a difference in reducing identity fraud. You will work in a team of over 45 highly qualified researchers, engineers, architects, and UX designers from 11 countries.

InnoValor offers a competitive salary with on top of that a result dependent variable compensation. 

We find the work-life balance very important and offer the possibility to work flexible hours and to work from home. 

Part-time is possible with a minimum of 32 hours per week. 

InnoValor offers a UK pension funded by the employer and the opportunity to extend vacations. Of course, we will provide you with a high-end laptop (Windows or Macbook) and a phone.

We will offer a flexible working environment with different co-location services and meeting rooms in the London area.